Sealed dossiers are typically delivered within 5–10 business days from intake. Complex cross-chain tracing, non-US counterparty engagement, or coordinated exchange outreach can extend timelines to 3–6 weeks. We communicate timelines in writing during the triage call so there are no surprises.

No legitimate custody-recovery firm can guarantee asset return. What Cryptoslock guarantees is procedural rigor, a sealed deliverable suitable for downstream filings with exchanges, banks, regulators, or counsel, and chain-of-custody documentation that holds up under institutional scrutiny.

Fees are scoped per case during the 30-minute triage call. We charge a flat investigation retainer plus optional success-based components tied to recovered assets. We never require upfront cryptocurrency payments from breach victims and we will never ask for a “release fee” or “tax clearance” up front.

Transaction hashes, wallet addresses, the counterparty domain or platform name, screenshots of communications, account statements or balance views, KYC documents you submitted to the counterparty, and a written timeline of events. The intake form will guide you, and our analyst will request anything missing.

Not unless coordinated outreach is part of the engagement scope and you authorize it in writing. Our default posture is silent investigation — we observe, trace, and document without alerting the counterparty.

We prepare filings that meet FinCEN, IC3, FBI, and major-jurisdiction reporting standards. We do not represent clients in legal proceedings — that requires retained counsel. Our role is to deliver evidence-grade dossiers that your counsel or law-enforcement liaison can act on.

Withdrawal stalls and platform freezes, romance/pig-butchering schemes, fake recovery-agent escalations, ransomware proceeds tracing, exchange compliance disputes, key-loss forensics, and counterparty fraud across centralized and decentralized venues. If your matter does not fit, we will say so during triage.

On-chain tracing is possible across nearly any chain. Whether the funds are recoverable depends on where they ultimately settled — exchange custody is typically actionable; OTC desks and mixers reduce success rate but do not eliminate it. We disclose realistic odds during triage, not after you have paid.

We do not cold-contact victims. If someone is messaging you on Telegram, Instagram, or WhatsApp claiming they can recover your funds — especially if they reference details only the original scammer would know — that is a secondary scam. Cryptoslock is initiated by you, scoped in writing, and routed through verified channels (info@cryptoslock.com).

Case files are held under chain-of-custody protocols. Access is limited to designated analysts. We do not publish client details, broker counterparties involved in active cases, or recovery outcomes without written authorization.

Sealed dossiers are retained for six months after delivery, then archived under encryption. Original case documents you provided are returned or destroyed at your election. Retention can be extended for active enforcement matters at no additional cost.

For matters where we have completed an investigation, our analysts can provide written declarations, affidavits, or — in coordination with your counsel — appear as fact witnesses. Expert-witness engagements are scoped separately from intake.